Cancellation Policy
At Bike Parts Bazar, we work to verify, prepare, and dispatch motorcycle spare-part orders as quickly as possible. If you need to cancel an order, please review the applicable cancellation conditions below and contact our support team as early as possible.
Before Dispatch
Eligible orders can be cancelled without a cancellation fee before the parcel is handed over to the courier.
After Dispatch
Once the courier has received the parcel, shipping expenses may apply if the customer chooses not to receive the order.
Damaged or Wrong Item
A visibly damaged, defective, or incorrect item may be refused at delivery where courier inspection is permitted.
Cancellation Before Dispatch
An order may be cancelled at no additional cancellation charge before it has been handed over to the courier or delivery service.
- Contact us as quickly as possible and provide your Order ID.
- You may request cancellation through phone or WhatsApp: 01911109209 / 01911919211.
- If the parcel has not yet been dispatched, we will stop the order wherever operationally possible.
If an eligible order is cancelled before dispatch, any advance delivery charge or advance deposit already received will be refunded in full within approximately 24–48 hours through bKash, Nagad, or bank transfer, as applicable.
Cancellation After Dispatch / In Transit
Once the parcel has been handed over to a courier partner and entered the delivery network, the order is already in transit and may no longer be cancellable through the normal website order process.
If you decide not to receive an order after dispatch, the applicable treatment depends on the advance payment structure.
Orders Up to BDT 5,000
Where only the delivery charge was collected in advance, that amount may be retained to cover courier and return-logistics expenses if the customer cancels or refuses the parcel after dispatch.
Orders Above BDT 5,000
Applicable forward and return courier charges will be deducted from the advance deposit. Any eligible remaining balance will then be refunded to the customer.
Our team can confirm the courier status and explain any applicable shipping deductions before the parcel is returned.
Cancellation at Delivery — Open & Check
Where the applicable courier service allows parcel inspection, customers may inspect the delivered item before completing the remaining payment.
- Check whether the delivered product is the product you ordered.
- Check the visible physical condition of the part and packaging.
- If the delivered item is visibly broken, damaged, defective, or completely incorrect, contact our support team immediately.
- For an eligible seller-side error or verified damaged/wrong product, you may decline the parcel without being charged a customer cancellation penalty.
Cancellations by bikepartsbazar.com
Bike Parts Bazar may cancel an order where processing or delivery cannot reasonably be completed. This may include:
- The ordered spare part becomes unexpectedly unavailable or out of stock.
- The product does not pass our pre-dispatch quality check.
- The supplied customer phone number or delivery address is incomplete, inaccurate, or cannot be verified.
- The customer does not respond to reasonable order-verification attempts.
- A required advance payment or deposit is not confirmed within 48 hours.
Any eligible advance payment already received for that cancelled order will be refunded in full through the applicable payment method.
Need to Cancel an Order?
Contact us as early as possible with your Order ID. If the parcel has not yet been handed over to the courier, our team will assist with the cancellation request.
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