Exchange Policy
At Bike Parts Bazar, we want you to feel confident about every purchase. If you receive an incorrect, damaged, defective, or incompatible motorcycle part, our exchange process is designed to be clear, fast, and customer-friendly.
72-Hour Request Window
Eligible exchange issues should be reported within 3 days / 72 hours of receiving the parcel.
Unused & Uninstalled
The product should remain unused, uninstalled, and returned with its original packaging and included accessories.
Easy Support
Contact us by phone, WhatsApp, email, live chat, or Facebook Messenger to start an exchange request.
When Can You Request an Exchange?
You may request an exchange if one or more of the following situations apply:
- You received the wrong product.
- The product arrived defective or physically damaged.
- The motorcycle model compatibility does not match the product you ordered.
- The size, color, variant, or part specification is different from the confirmed order.
- You notify Bike Parts Bazar within 3 days / 72 hours of receiving the parcel.
How to Request an Exchange
Contact our support team through any available channel and provide your order details.
Please provide your Order ID, a short description of the issue, and clear photos or videos of the product where requested.
Exchange Process
Once your exchange request has been reviewed and approved, the process generally follows these steps:
Request Approved
Our support team reviews the order details, issue, and supporting photos or video where necessary.
Return the Item
We will guide you on returning or sending the incorrect or defective item to our designated hub.
Replacement Dispatch
Once the returned product is received and verified, the approved replacement will be prepared for dispatch.
Our support team will keep you informed about the status of your exchange throughout the process.
Conditions for Exchange
- The product must remain unused, uninstalled, and unmounted.
- Original packaging, brand box, accessories, tags, labels, stickers, seals, manuals, and supplied extras should be included where applicable.
- Products damaged through customer misuse, improper tools, incorrect installation, modification, accident, or negligence are not eligible for exchange.
- Electrical parts including CDIs, ECUs, sensors, wiring units, and similar components cannot normally be exchanged after being connected to, plugged into, or installed on a motorcycle's electrical system.
Please verify model compatibility before installation. Installing or connecting a part may make it ineligible for exchange.
Pre-Order & Special Items
Pre-order, specially sourced, and custom-imported motorcycle spare parts are generally eligible for exchange only when the item arrives physically damaged, defective, or materially different from the confirmed order.
Because these items may be sourced specifically for an individual customer, exchanges based only on change of preference may not be available.
Smooth & Hassle-Free Exchange Support
If something is not right with your order, contact our support team with your Order ID and product details. We will guide you through the applicable exchange process as quickly as possible.
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